Shipping
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer FREE shipping on Ross's Sock Subscription and all orders over £25.00 within the UK, Northern Ireland, Jersey, Guernsey & Isle of Man.
Delivery Timelines & Costs
United Kingdom, Northern Ireland, Jersey, Guernsey & Isle of Man
Express - 1-3 Business Days £4.00
Standard 4-7 Business Days £2.50
Orders over £25.00 - Free Standard 4-7 Business Days
Regrettably, we can only ship Ross's Sock Club Subscription within UK, Northern Ireland, Jersey, Guernsey & Isle of Man.
International orders are shipped on DDU terms, meaning unpaid duties. ***ANY DUTIES THAT YOUR COUNTRY PLACES ON GOODS SHIPPED FROM THE UK ARE NOT COVERED IN THE PURCHASE OR SHIPPING PRICE AND MUST BE TAKEN CARE OF DIRECTLY WITH YOUR LOCAL CUSTOMS OFFICE***
Canada
Denmark, France, Germany & Ireland
***Any duties that your country places on goods shipped from the UK are not covered in the purchase or shipping price and must be taken care of directly with your local customs office***
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us.
If you haven’t received your order within 7 business days for UK, 11 business days for International of receiving your shipping confirmation email, please contact us at admin@standoutsocks.co.uk with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Refunds, returns, and exchanges
We have a 14-day return policy, which means you have 14 days from placing the order to request a return and a further 14 days to return the order for a refund.
All items have to be unused with labels and packaging intact. When you return any product, you must cover the shipping charges. As soon as we receive your return, we will process your refund request. Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order.
Click here to read more Refund policy – Stand Out Socks UK
In the event that your order arrives damaged in any way, please email us as soon as possible at admin@standoutsocks.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at admin@standoutsocks.co.uk